Joint Fuel ("we," "us," "our") operates jointfuel.store. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.
By visiting our website or placing an order, you agree to the terms of this Privacy Policy.
1. Information We Collect
When you visit our store or place an order, we may collect:
- Contact details: name, phone number, delivery address, and email (if provided)
- Order information: items purchased, order value, and order history
- Payment information: for Cash on Delivery orders, no payment details are collected online; for card or digital wallet payments, this is processed securely by our payment provider and is not stored on our servers
- Device and usage information: browser type, pages visited, and general location (city-level), collected automatically for site performance
- WhatsApp communication: if you message us on WhatsApp, we retain that conversation to assist with your order and future support
2. How We Use Your Information
We use your information to:
- Process and deliver your order
- Contact you about your order status via phone, WhatsApp, or email
- Respond to questions or support requests
- Improve our website and product offerings
- Send order confirmations and delivery updates
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
3. Delivery & Order Information
We currently deliver within Pakistan only. Your delivery address, phone number, and order details are shared only with our courier partner for the purpose of fulfilling and delivering your order.
4. Payment Information
- Cash on Delivery (COD): No payment or card information is collected by us.
- Online payments (if applicable): Processed through a secure third-party payment gateway. We do not store your card or bank details.
5. Cookies
Our website may use cookies to remember your cart, preferences, and improve browsing experience. You can disable cookies through your browser settings, though some site features may not work as intended.
6. Sharing of Information
We only share your information with:
- Courier/delivery partners, to fulfill your order within Pakistan
- Payment processors, if you pay online (not applicable to COD orders)
- Service providers who help us run our website and business operations
We do not share your personal information with third parties for advertising or resale.
7. Data Security
We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of online transmission or storage is 100% secure.
8. Your Rights
You have the right to:
- Ask what personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information, where applicable
- Opt out of promotional messages at any time
To exercise any of these rights, contact us using the details below.
9. Children's Privacy
Our products and website are not intended for individuals under 18. We do not knowingly collect information from minors.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date.
11. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, contact us:
Email: support@jointfuel.store WhatsApp: 0300-3502618